You Placed a Winning Bid -- Now What?
All winning bidders will be sent a confirmation email. It will take us approximately five to seven business days to close the auction items and process all the credit cards. If you are the highest bidder, your credit card will be billed. Once AH&LEF has processed the payment, you will be sent an email confirmation. Please be sure to read our auction payment and shipping policies below.
AH&LEF AUCTION POLICY & SHIPPING INFORMATION
All items are sold "as is." No returns will be accepted and no refunds permitted. It is important that you take note of any restrictions, expiration dates, blackout dates, or special instructions because all sales are final.
Please make sure you are aware that all bids are final and cannot be removed or retracted. If you are the winning bidder, you will enter into a legal contract to purchase the item and will be considered the buyer of the item.
Travel Items: All hotel stays are for two people (unless otherwise noted); are subject to availability; cannot be extended beyond the specified expiration date; and require advance registration, notification of certificate use at the time of reservation, and presentation of original documentation upon arrival. A credit card may be required to confirm a reservation. Lost or stolen vouchers/certificates cannot be replaced. Taxes and any resort fees are the responsibility of the guest unless otherwise noted. Only those services listed in the item description are included. Incidentals will be the responsibility of the guest.
Since some blackout dates may apply (especially during holidays and special event periods), AH&LEF recommends to our bidders that they have a few redemption dates in mind in order to avoid disappointment. We have noted all restrictions in the item descriptions that were provided to us. We do not have the ability to confirm the availability of specific dates or rooms prior to purchase.
PAYMENT: Each buyer must pay the full purchase price of each item purchased, including any applicable shipping costs, at the close of the auction. If you are the winning bidder, payment will be automatically charged to the credit card you provided in your “My Account” profile. Typically all items are processed within 7-10 business days. Your credit card statement will show a charge from “AH&LA,” which is our parent organization. Winners with declined cards will have 3 business days to provide an alternate form of payment.
You item will be shipped after the payment has been processed. You are responsible and liable for ensuring the accuracy of your shipping address; please double-check your "My Account" profile (even if you believe the information is correct) to confirm that your shipping address is 100% correct.
Shipping: Shipping fees reflect domestic shipping within the United States only. Shipping outside the United States will be calculated separately. International winners are responsible for all customs fees and import duties.
Travel Items: AH&LEF requires signature receipt on all vacation/travel item certificates and vouchers shipped. Delivery confirmation is required since the certificates/vouchers cannot be replaced if lost or stolen. We charge $10 for shipping, handling, and processing. If you are purchasing more than one travel item, we will bundle them into one package. Shipping charges will be billed directly to the credit card in your “My Account.”
You are responsible and liable for ensuring the accuracy of your shipping address and that a person will be available to sign for the package at the specified address (P.O. boxes are not acceptable); please double-check your "My Account" profile (even if you believe the information is correct) to confirm that your shipping address is 100% correct. In the event that an alternate shipping address needs to be provided, winning bidders must notify AH&LEF via email at email@example.com no later than November 16, 2012.
Merchandise Items - Unless otherwise stated, all merchandise include shipping to anywhere in the United States and will be shipped directly from our donor. AH&LEF will mail winning bidders (via USPS) a copy of the auction agreement/donation documentation, which includes contact information for the merchandise donor. While AH&LEF provides the donor with the winning bidder’s name and shipping address (which is the same address in your “My Account” profile), we recommend that the winning bidder follow up with the donor regarding delivery. Each donor will ship the merchandise using their preferred delivery carrier.
FEDERAL INCOME TAX INFORMATION Although AH&LEF is a nonprofit charity, bids are not tax-deductible as you are receiving a good or service in return for payment except for the amount that exceeds the fair market value of the item(s) you win. More information can be found on the IRS website.
Please contact Heidi Pindell at 202-289-3188 or firstname.lastname@example.org or Michelle Poinelli at 202-289-3181 or email@example.com.
Again, thank you for your participation and we hope you enjoy your auction item!
The Auction is Closed ... But Our Work Continues!
In order to fulfill our mission, we'll continue to need your ongoing good will and involvement. Please consider a monetary contribution to our organization.
Proceeds support hospitality research, scholarship and educational programs.
To contribute to AH&life's ongoing Annual Giving Campaign, please log onto its Website at www.ahlef.org. All donors are acknowledged in the American Hotel & Lodging Association's annual report and a thank you ad which runs in various industry trade publications.
The Auction May Be Gone, But Our Mission Goes On!
Even though our auction has ended, our organization and our mission have not. We would greatly appreciate your continued support in terms of time, effort and funding, and will do our best to keep you up to date on future activities.