Business
Sandler Training Customer Service Workshop
- Item Number
- 462
- Estimated Value
- 249 USD
- Opening Bid
- 83 USD
Item Description
5 Star Customer Service Bootcamp
Defining It, Building It, Sustaining It
Join Dan and Lisa Nausley, award winning trainers, as they present a boot camp that enables participants to recognize and meet the expectations that customers have for the products and services they purchase.
Learn effective ways of bonding with customers through communication over the phone, in person and in writing.
CUSTOMER SERVICE TRAINING
Customer service - It's everyone's business! The bottom line is that the type of customer service you provide determines how many of your company's customers remain loyal.
- Learn why customers leave and what you can do to prevent them from leaving.
- What Do Customers Really Want?
- Customers can have any one or more of five expectations for the products and services they receive.
- How Willing Are You Giving Your Customers What They Really Want?
- What are the important expectations our customers have? How well do we really meet those expectations?
Greeting Customers - Off To The Right Start
Nothing is more important than the first personal contact customers make with you. Sometimes that contact is face to face; often it is over the telephone or by email. Do people who contact you feel cared for? When you answer the phone, your company's image is on the line!
Serving Customers - Being Exceptional
Ten basic principles should guide your performance. These principles are the "ten commandments of exceptional customer service."
Satisfying Dissatisfied Customers - Making It Right
- The best way to eliminate an enemy is to turn him in to a friend. One of the most difficult challenges is learning how to handle complaints. The most successful customer service providers have been trained to follow these 10 steps when the going gets tough.
Bootcamp from 9am - 4pm Date TBD
Location: Sandler Training
1200 Market Street
Old Freight Depot
Chattanooga, TN 37402
Item Special Note
Free Parking for participants
Lunch is provided
Donated By:
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