Hi Friends!
It's spring time and almost Derby time! Its going to be a busy time for Louisville - especially with the PGA coming to Valhalla right after Derby. But what great press for our city and huge financial impact.
So - onto another subject....customer service. I know this is a topic of discussion just about everywhere. But I really don't think good customer service is hard to attain and maintain. Just be nice....answer the phone..... greet a customer with a smile....offer to find an answer if you can't answer it on the spot....call people back.....say please and thank you. Basic stuff in my book. I don't always have the answers for my customers - but - I find the answer or another option/solution and I get back to them. And so does my team. It's amazing to me how many times I hear people say - "thank you so much for getting back to me. No one else has." And guess what - we end up getting them as a new customer.
My small rant is over. Cheers to everyone and happy Spring!!