Alan's Bicycles

If you want the shady auto mechanic/pushy car salesman approach to biking, Mr. Alan is your go to guy.

I dropped off my bike to have new tires and inner tubes installed on my bike. I come in a day later and was handed a bill for over $120. Mr. Alan took the liberty of truing the spokes on spare part wheels(I spent $10 on them) and made a few adjustments. He did a complete tune up on my bike without my permission and had the nerve to try and charge me for it. I had given Mr. Alan clear instructions when I dropped the bike off, to replace the tires. He said he would look the bike over to see if there was anything else it may need. I stated he was to call me if any other work needs to be done before doing it. This was my first time dealing with this bike shop. He tried to feed me some line on how his customers trust his judgment on doing work without their go ahead. Mr. Allen got very snippy with me when he had to adjust the price for what he did to my bike without my permission. He grabbed my debit card out of my hand. He then hurredly rushed my bike out of the door.

Against my better judgment I gave Mr. Allen a call yesterday for a quote on a noeseless bike seat. Mr. Allen stated he does not carry that item, but argued with me on the phone for ten minutes trying to pursued me to come into his shop. I informed him I was looking for a specific kind of seat for health reasons. He continued to argue that I should come in even though he does not have the item I am looking for. This shop has HORRIBLE customer service. I don't know what I was thinking when I called him after the first debacle at the shop.