Veteran Air

They installed new AC, furnace, and attic duct work in our house for a reasonable price. Techs were professional, courteous, they paid close attention to detail, did their best to minimize dirt inside our home, and were eager to answer questions regarding DIY maintenance. Very pleased with finished product.

I called Veteran Air for HVAC routine maintenance and thermostat installation, and they had Angel out the next day looking things over very thoroughly. He found:

* I had a significantly oversized furnace for my house, and the AC was undersized

* Several components had pretty bad corrosion

* The AC condenser was literally falling apart

* The ducting in the house was too narrow for the furnace size, and not sealed properly

* All components were a few years out of warranty, and the AC unit in particular was originally rated for 8 SEER

Given the scope of the issues - and my independent confirmation that (a) these were problems in both fact and principle and (b) were going to cost approximately as much to repair as replace - I asked Veteran Air to quote a few options. David came out a few days later - limited by my schedule - and quoted a few different options that would make sense, given how my house was set up and how little space was available on my electrical panel, with a massive discount for getting work done during the slow season (as long as I took the timeslot available the next business day). I'm now set up with an 18 SEER system that's working wonderfully, for a lower cost than buying the components myself.

Installation was quoted at 2 days just in case, and it was completed within 1. Jose, Dave, Edwin, and Ben were great - efficient, courteous, and they cleaned up after themselves. And did I mention that they replaced an entire HVAC system including ducting in a single day?

So, I urge y'all to do 2 things:

* Get your HVAC looked at before summer starts

* Work with Veteran Air

Veteran Air installed the WRONG parts as part of the new AC system and did NOT fix the problem. I do not recommend this company. Terrible service, dishonesty, and integrity - I do not understand why this company has this many good reviews online. After spending more than $17K on a new system, they installed the wrong item due to the sales manager not writing down the right system on the work order for technicians.

Luckily we noticed that they did not install a 4" filter as ordered. They installed a 1" filter after knowing we specifically wanted a good filter for severe allergies.

They promised to provide some type of resolution. They never showed up to fix it after 5 months, never emailed back to address the problem, didn't call me back after I left a voicemail returning their call. It's all sales lip service talk with David.

I was patient to give them a few months to rectify the situation, and was clear that I wanted to contact them first before posting a negative public review. They did not care and are aware that they deserve this negative review due to lack of integrity to fix the problem in installing the wrong system parts.

Buyer beware.

Edit 4/29/24: Veteran Air responds on all public reviews that they're gonna show up. They didn't even show up to their appointment to "make it right". We waited for 2 hours to give them a chance. They never responded to single email. A big waste of time and lies in their responses.

Los Angeles summers are hotter than they were several years ago, and I was tired of using portable air conditioners. We had a 40+ years old central heating furnace. I wanted to install a proper AC into our house for the first time. David gave us quotes for both a traditional split (central) ac system and mini split system. Mini splits were lower in price for us since the central ac system required us to upgrade our duct work and move our furnace to the attic (for noise reasons). We also wanted zoning capabilities so we choose the mini split route. They were also able upgrade us to a Daikin unit.

We had three installers perform the job. On the 2nd day, I made some layout changes for the indoor head and linesets and they were able to accommodate that as well. They do their very best to make the customer satisfied with the installation. I'd like to thank Luiz for doing the extra stucco work required to accommodate my particular layout of the lineset connection with the indoor heads. Stucco work isn't really part of the skillbook of an HVAC tech but Luiz was able to do it. Edwin worked on the heat pump. Ben provided the final walkthrough and gave me some tips on how to use the mini splits as well as how to maintain it. I also learned about how heat pumps work. The installers worked very hard on the last day in order to finish the job in the quoted 3 days time.

Overall, this thing is quiet and performs really well! Individual temperature control over each zone is awesome. Very important since my mom is sensitive to noise and has quite different temperature preferences to others in the house.

P.S. if you choose to install mini splits, plan very carefully about where you want the linesets and the indoor head units. Look at the outside and inside of your house and imagine what works and looks best. Know what's possible and what's not possible. It's important for both aesthetic and functional reasons (i.e. is this going to look good on the inside and outside, do the linesets or condensation pipe on the outside look okay, are they going to conflict with any future remodeling projects, ect.). This will ensure a seamless experience for both you and the installers!

Thanks again to Veteran Air for giving us proper AC for the first time!

WARNING: Veteran Air installed the wrong parts for my new AC system, despite what was in our contract and explicit requests, and failed to rectify the issue especially today missing a service recovery appointment. After investing nearly $20,000, I was left with a subpar installation that didn't meet my needs and the special air quality needs of my family. This significant investment deserves reliable execution, but the sales manager's negligence and lack of follow-through led to a 6-month delay with no resolution. Don't be fooled by the name "Veteran Air" - they failed to honor their commitments. Spending close to $20,000 is a serious investment, and it's crucial to choose a company that prioritizes integrity and customer satisfaction. Be cautious with Veteran Air, as their actions don't match their sales talk. Disappointing experience!

EFFICIENT & PLEASANT process with Veteran Air. Project manager DAVID GONZALEZ and technician ANGEL came first to inspect our 21year old original system, and gave HONEST opinions. Their advice was in line with info from our consults with other companies. David worked out a good & fair discount for us, which we appreciate very much.

SERVICES DONE: 1).New HVAC system (5ton Lennox)... 2).New ductwork... 3).Converted the house into 3 "zones" to accommodate various temp preferences (& save electricity).

THE ENTIRE INSTALLATION ONLY TOOK 2 DAYS!!! Every single crew member came very PROFESSIONAL, COURTEOUS, and MINDFUL of keeping our new carpets clean:)---Hector, Johnathan, Edwin, Ben, and a few others (tried to remember them all). When we had questions during install, the crew was comfortably willing to explain in detail.
Project Mngr. David always followed up immediately and took care of any concerns that I had, and communicated seamlessly with the crew directly. They took before-&-after photos of the whole system in our attic. Jonathan patiently taught us how to use the new thermostats and guided us along in syncing our wifi/accounts!

This review is 10+ days since the new installation. Our entire family is really enjoying the QUIET & much more efficient system. We are so relieved it is DONE and ready to embrace the next heat wave!

HIGHLY RECOMMEND Veteran Air for your HVAC system needs!

P.S. from my daughter and her big dog: "They were SO friendly and considerate of us while they were here. Even when dog was scary barking. NOT a single awkward moment with many "strangers" around. Impressed by respectful mannerisms. They were good dudes. AMEN!!!"

Our AC unit was blowing continuously and not shutting off. I called David and he asked if the condenser was running. When I told him, "No," he said to turn it off. As it was now after hours, he told me he would call the following morning to schedule a repair. He called right away the next morning and advised that Angel would be responding within the hour, which he did. Angel listened to my concerns and, after checking the condenser, determined that a wire was loose. A few minutes later, all was fixed and our system was up and running again. Both David and Angel were very empathetic, concerned and helpful. They were professional, knowledgeable and personable. As a result of this repair, we were able to schedule an appointment to replace our attic insulation. We trust Veteran's Air with all of our HVAC concerns and issues.

I can't speak highly enough about this company. Their customer service and the quality of their workmanship is superior. Everyone we dealt with when we had our a/c and heating unit replaced was very friendly, courteous and professional. Their pricing is fair and products are excellent. They are honest and don't try to sell you anything you don't need. Integrity is everything when dealing with a contractor and Veteran Air is all about integrity.
I would not hesitate to recommend them to my family and friends.

The company was very professional in handling the appointment with a follow up phone call the day before and text message with the technicians (Zack's) photo that would be arriving. Zack was very professional, informative and personable by helping me understand and break down the technicalities of my system by mentioning various options that would best for me and my situation.
Thank you for your service!

I forgot to mention my chocolate lab, Penny loved him!

Had a great experience with Veteran Air. Dave was great to work with on a quote for a new furnace/AC unit and offered us some nice discounts. The crew of Ben and Edwin arrived the next day to do the install. They were efficient, clean and personable. Great team!