System Conversion
May 31 at 6:00 p.m. through Sunday, June 2
Since RTN Federal Credit Union and Merrimack Valley Credit Union became one institution last year, we’ve been thoughtfully planning and integrating systems. During the weekend of June 1, our final system conversion will take place. Once this process is complete, our full suite of products and services will be available to all members.
What to do before conversion
To ensure a seamless transition, there are a few steps former RTN members should take prior to the conversion:
All Members
- Please verify or update your phone number and/or email address so you can receive updated communications from us. You may do this through Online Banking (go to “Settings”, then “Profile”), Mobile Banking (go to “Settings”, then “Personal Information”) or visit any branch.
Online Banking Users
- If you would like to keep a history of your transactions, you will need to export your data from Online Banking before 5:00 p.m. on Thursday, May 30. To export, log into Online Banking and select the account that has the data you want to export. Click “More Actions” then “Export Transactions” and in the “Format” bar, choose a file format from the drop-down menu.
Online Banking & Mobile Banking Users
- Set up any transfers or bill payments that need to be processed the weekend of June 1 prior to Wednesday, May 29. You will be able to set up new transfers or bill payments in MVCU’s online and mobile banking starting on June 3.
- Make sure you know your username and password. On MVCU’s online and mobile banking, you will only need one username and password to access your accounts.
