American Hotel & Lodging Educational Foundation – 2010 Big Apple Auction
Auction Ends: Nov 16, 2010 02:00 PM EST

Educational Institute

Supervisory Skill Builders for Lodging, Third Edition

Item Number
306
Estimated Value
440 USD
Opening Bid
100 USD

Item Description

This nine-title workbook and DVD series is loaded with "need-to-know" information on how supervisors should carry out their responsibilities to management and other employees. This program is ideal as a self-trainer or for learning in groups. The series helps supervisors meet management's objectives for productivity and quality guest service; solve everyday workplace challenges; and gain respect, trust, and support from the people who work for them. The set of nine titles provides an entertaining approach to building supervisory skills. The following are the nine topics: * You as a Supervisor * Conducting Orientation and Training * Leadership * Handling Problems and Conflicts * Motivation and Team Building * Staffing and Scheduling * Improving Employee Performance * Effective Communication * Time Management

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