American Hotel & Lodging Educational Foundation – 2012 Big Apple Auction
Auction Ends: Nov 13, 2012 03:00 PM EST

Business Builders

Guest Service Gold Training (Online Program)

Item Number
120
Estimated Value
200 USD
Sold
50 USD to fharmon
Number of Bids
1  -  Bid History

Item Description

Online access for four individuals for the American Hotel & Lodging Educational Institute's Guest Service Gold Training program.

This online program features seven brief stories designed to motivate and inspire hotel employees to go for the gold when it comes to providing service above and beyond the call of duty. Based on true stories of award-winning guest service, this program focuses on authenticity, intuition, empathy, delight, delivery, initiative, and being a champion.

This online program is for individual training, and can be completed in 2 hours. Individuals who complete the program are eligible to take a certification exam and earn the designation of Certified Guest Service Professional (CGSP).

Item Special Note

Redeem by April 1, 2013.

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