Business acumen is loosely defined as the ability to assess an external market and make effective decisions. Knowing what is necessary to navigate and create a successful business seems innate for certain people. For example, Steve Jobs
showed great business acumen. Fortunately, it is possible for the rest of us t
o improve business acumen. Research has consistently demonstrated that when clear goals are associated with learning, it occurs more easily and rapidly. The right training combined with experience will improve your business savvy.
1. Know how to see the big picture
2. Know how to practice financial literacy
3. Develop critical thinking
4. Practice management acumen
The workplace can present challenges to management in terms of handling the different generations present. As older workers delay retiring and younger workers are entering the workforce, the work environment has become a patchwork of varying perspectives and experiences, all valuable to say the least.
While having various cultures in one workplace can present communication problems and conflicts, the benefits of such a variety in the workplace outweigh it. Both the young and older worker has many ideas to offer, which can help the
organization thrive in the marketplace. Learning how to deal with the generation gap at work will help you become a better manager or co-worker.
1. Know the history and make-up of each generation in the workplace
2. Describe the differences between each generation
3. Find common ground between the different generations at work
4. Leverage the benefits of the generation gaps on the job
Module 7 - Team Building & Teamwork for Managers
Course Length: 4 hours
Your organization’s people are its greatest asset, and when they work together as a team they accomplish even more. But teamwork doesn’t just happen. Teams have to be created, developed, and continuously nurtured. A solid team building strategy can create an environment of greater collaboration and collegiality, which is good not only for the bottom line for your people themselves. There are many different ways to build a team, and to continue fostering a sense of teamwork.
Participants in this workshop will be able to:
1. Describe the concept of a team, and its factors for success
2. Describe actions to take as a leader–and as a follower for each of the four phases (Forming, Storming, Norming and Performing)
3. Discuss the uses, benefits and disadvantages of various team-building activities
4. Describe several teambuilding activities that you can use, and in what settings
5. List actions to do--and those to avoid--when encouraging teamwork
Module 8–Performance Management
Course Length: 4 hours
Performance Management is not a company’s way of employing micro-managing
techniques that stunt the professional growth of its employees. But rather, it is a strategic approach to ensuring the efficiency and effectiveness of an organization. Whether at the organizational, departmental or employee level,
the goal of performance management is to make sure all business goals are being met in a satisfactorily manner.
Participants in this workshop will be able to:
1. Understand how performance management works and the tools to make it work
2.Discuss effective goal-setting
3. Learn how to give feedback on performance management
4. Recognize the importance of motivation
Module 9 - Conflict Resolution
Course Length: 4 hours
Wherever two or more people come together, there is the possibility of conflict. This course will give participants a six-step process that they can use to modify and resolve conflicts of any size. Participants will also learn crucial conflict resolution skills, including dealing with anger and using the Agreement Frame.
Participants in this workshop will be able to:
1. Understand all six phases of the conflict resolution process
2. Be able to adapt the process for all types of conflicts
3. Be able to break out parts of the process and use those
tools to prevent conflict
4. Be able to use basic anger and stress management techniques
Module 10 - Emotional Intelligence
Course Length: 4 hours
Emotional Intelligence is defined as a set of competencies demonstrating
the ability one has to recognize his or her behavior s, moods, and impulses, and to manage them best according to the situation. This course will give you the tools you need to be emotionally intelligent in your workplace. An employee with high emotional intelligence can manage his or her own impulses, communicate with others effectively, manage change well, solve problems, and use humor to build rapport in tense situations. These employees also have empathy, remain optimistic even in the face of adversity, and are gifted at educating and persuading in a sales situation and resolving customer complaints in a customer service role.
Participants in this workshop will be able to:
1. Understand, use and manage your emotions
2. Relate emotional intelligence to the workplace
3. Balance optimism and pessimism
4. Effectively impact others
For more information, contact
Laura Gammage 404.374.6557/laura.gammage@westgatech.edu