Services
Discovery Visit from 'Treat 'em Right'
- Item Number
- 168
- Estimated Value
- 7500 USD
- Opening Bid
- 1250 USD
Item Description
When a customer visits a destination, they undergo a journey or an on-brand experience. More specifically, this journey consists of a series of products and services. The quality of those interactions while delivering products and services shape how the customer emotionally feels about the overall experience. The way a customer is made to feel throughout the on-brand experience is crucial to maximizing the value of your customer’s visit.
To capture and evaluate your customer’s journey, we conduct an assessment of your organization’s needs. We call this a discovery visit. We will physically go through key delivery points to reveal how you manage your customer’s experience from the first to the last touch point. A discovery visit can include one-on-one interviews with select front-line workers to determine the depth of destination knowledge, the level of hospitality skills, service attitude and training needs. Do they know the brand promise? Additionally, we meet with your key stakeholders in your organization for further insight into the destination’s performance.
Therefore, the objective of the discovery visit is to gain first-hand knowledge of your customers’ on-brand experience. In the end, this allows us to uncover opportunities for both enhancement and improvement. Based on first-hand research, we design a custom solution that fits your situation and needs.
Item Special Note
Package excludes travel and expenses for the consultant.
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