Business

Item Description

Choose one of 7 professional development distance learning courses from AH&LA's Education Institute:

• Course 448 -- Bar and Beverage Management This course is a must for anyone involved with alcohol service. It includes everything you need to know to profitably manage your establishment, from planning and marketing to understanding legal issues related to alcohol service. Topics include control systems, hiring and training, responsible alcohol service, and essential information on a wide range of beverage products.
• Course 250 -- Supervision in the Hospitality Industry This course teaches the skills that can help you develop effective supervision and management skills that are essential to success in the industry. Topics include how to recruit, select, and train; increase productivity; control labor costs; communicate effectively; manage conflict and change; and use time management techniques.
• Course 357 - Managing Hospitality Human Resources Hospitality is a people industry, and this course will help you manage the important human resources who provide services to your guests. You'll learn how to fulfill the requirements of U.S. employment and workplace laws, and discover the latest strategies for attracting employees, minimizing turnover, reducing productivity losses, and more.
• Course 338 -- Housekeeping Management This course provides a thorough overview, from the big picture of hiring and retaining a quality staff, planning, and organizing, to the technical details for cleaning each area of the hotel. Practical, up-to-date information from industry experts make the contents of this course immediately applicable to your job situation.
• Course 387 -- Security and Loss Prevention Management This course provides the background you need to be informed about the security issues and practices that affect your property every day. Topics include the physical security of the property, asset protection, guest protection, security equipment, emergency management and procedures, OSA requirements, and more.
• Course 281 -- Hospitality Facilities Management and Design This course covers all major facility systems, including food service equipment and design. Non-engineers can learn how to understand and speak the language of vendors, suppliers, and maintenance/engineering staff. You'll also learn techniques to reduce expenses and increase efficiency, and also learn how the latest technology can streamline operations procedures.
• 103 - Hospitality Today: An Introduction This course takes a management perspective in explaining the organization and structure of hotels, restaurants, casinos, cruise lines, and clubs. It includes information on franchising, management contracts, business ethics, human resources, marketing, and much more.