Books
Cashing in on Complaints - Restaurant Doctor, Bill Marvin
- Item Number
- 215
- Estimated Value
- 17 USD
- Opening Bid
- 10 USD
Item Description
Cashing In on Complaints will show you how to turn disappointed diners into gold. Nobody likes to get complaints, but if you know how to mine it, there's gold in those gripes!
This book will help you understand what your guests are really worth, the methods to keep your finger on the pulse of your operation and the skills to deal with -- and profit from -- the complaints you are sure to receive in the normal course of business.
Among other things, this book will show you:
- how to keep score on your service
- what statistics to keep (hint: check average is not one of them!)
- 6 things you should never do when responding to a complaint letter
- 5 things you should never do when dealing with an irate guest, and
- how to handle complaints that have potential legal liability.
Read more: http://www.restaurantdoctor.com/cioc.html#ixzz0gT3I4Sz4
Item Special Note
Winning Bidder is responsible for shipping costs or pick up arrangements.
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